December 2, 2025
Sam Levine joined Krys Boyd on KERA's Think program to talk about the many problems with customer loyalty programs. You can listen to a recording of the broadcast here.
Sam's paper (co-authored by Stephanie T. Nguyen) “The Loyalty Trap: How Loyalty Programs Hook Us with Deals, Hack our Brains, and Hike Our Prices” was published in October.